This policy explains what information [Company Name] collects when you visit our spaces, use our app, or get in touch with us — and how we use, share, and protect it.
[Company Name] ("we", "us", "our") provides flexible workspaces, memberships, and related services. This policy applies to anyone who visits our locations, uses our website or app, or contacts our team — whether or not you become a member.
We aim to collect only what we need, use it for clear purposes, and give you control over your information. If you have questions at any point, our contact details are at the end of this page.
We collect information in a few different ways, depending on how you interact with us:
Name, email, phone number, company name, billing address and payment details.
Check-in times, access card or fob activity, and visitor details you register.
IP address, browser type, app interactions, and Wi-Fi connection logs.
Messages, support tickets, call recordings, and survey or feedback responses.
Some of our buildings use CCTV and access-control systems for security; signage at each location lets you know where this applies.
Our website and app use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our digital products are used.
You can manage cookie preferences through the banner shown on your first visit, or through your browser settings at any time.
We don't sell your personal information. We share it only in the following situations:
We use technical and organisational measures — including encryption in transit, access controls, and regular security reviews — to protect your information from unauthorised access, loss, or misuse.
Depending on where you're located, you may have the right to:
To exercise any of these rights, contact us using the details in the final section — we aim to respond within 30 days.
We keep personal information only as long as needed for the purposes described in this policy — for example, for the length of your membership plus a period required for accounting and tax records. Access logs and CCTV footage are typically retained for a shorter, fixed period unless needed for an ongoing investigation.
As we operate across multiple locations, your information may be stored or processed in a country other than where you're based. Where this happens, we put safeguards in place — such as standard contractual clauses or equivalent measures — to keep your data protected to the standard described in this policy.
Our spaces and services are designed for business use and are not directed at children. We don't knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated by email or through the member dashboard before they take effect. The "last updated" date at the top of this page shows when it was last revised.
For any questions about this policy or to exercise your privacy rights, reach out to our privacy team: