These terms govern your access to and use of [Company Name]'s workspaces, memberships, meeting rooms and digital services. By booking, signing a membership agreement, or stepping through our doors, you agree to the points below.
By creating an account, signing a membership form, booking a desk, office, or meeting room, or using any [Company Name] location or platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, along with any location-specific house rules provided to you at check-in.
If you're agreeing on behalf of a company or organisation, you confirm that you have the authority to bind that entity, and "you" refers to both you and that organisation.
To use our spaces and services, you'll need a member account with accurate, current contact and billing details. You're responsible for keeping your login credentials and access cards or fobs secure, and for all activity that happens under your account.
Access to desks, private offices, lounges, and meeting rooms depends on your membership tier and the operating hours of each location. Bookable spaces, such as meeting rooms and day passes, are confirmed on a first-come, first-served basis through our app or reception.
Membership fees, desk rates, and add-on charges (printing, extra meeting room hours, mail handling, etc.) are billed according to the cycle shown in your plan — typically monthly, in advance. Usage-based charges are billed in arrears for the prior period.
Payments are processed automatically using the payment method on file. If a payment fails, we'll attempt to retry it and may suspend access to paid services until the balance is settled. Prices may be reviewed periodically; we'll give you at least 30 days' notice before any increase takes effect on your renewal.
Our spaces are shared by many businesses, so we ask everyone to treat people, furniture, and equipment with care. To keep things running smoothly for all members:
We reserve the right to ask any person behaving in a way that disrupts other members, staff, or visitors to leave the premises.
Monthly memberships can be cancelled with at least 30 days' written notice before your next renewal date, given through your member dashboard or by email to our support team.
We take reasonable care to maintain safe, functional spaces, but we don't guarantee uninterrupted access to internet, power, or any specific amenity, and we're not liable for losses caused by events outside our reasonable control.
You're responsible for your own equipment, documents, and valuables brought onto the premises. We recommend members carry appropriate business and contents insurance. To the extent permitted by law, [Company Name]'s liability for any claim relating to your membership is limited to the fees you paid in the three months before the claim arose.
The [Company Name] name, logo, interior designs, app, and website content are owned by us or our licensors and are protected by intellectual property laws. Your membership gives you the right to use our spaces and platform — it doesn't transfer any ownership of our brand, designs, or software to you.
Anything you create or bring onto the premises — documents, products, code, or designs — remains your property. We won't claim rights over your work.
We may suspend or end your access immediately if you seriously or repeatedly breach these terms, fail to pay outstanding fees, or put the safety of others at risk. Where practical, we'll give you notice and a chance to resolve the issue first.
You may close your membership at any time in line with the cancellation terms above. On termination, any outstanding fees become immediately due, and you must remove your belongings and return any access devices within the timeframe we specify.
These terms are governed by the laws of the jurisdiction in which your home location operates, without regard to conflict-of-law principles. Any disputes will first be addressed through good-faith discussion between you and our team before either party pursues formal proceedings.
We may update these Terms & Conditions from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we'll notify members by email or through the member dashboard at least 14 days before they take effect. Continued use of our spaces after that date means you accept the updated terms.
Questions about these terms, your membership, or a booking? Our support team is happy to help.